We operate from a central office in Glasgow, but our reach is global.
With roots tracing back to 1750, we have evolved today into a firm with acknowledged expertise, known for our friendly hands-on approach. We build strong relationships with our clients and make a difference to them by understanding their specific needs. We get the job done, on time and within budget.
As the only Scottish member of the International Lawyers Network we offer our clients access to quality assured advice in any international jurisdiction. We are also proud to rank highly in the prestigious United Kingdom Legal 500. We work for individuals, public sector organisations, private and listed companies, entrepreneurs, financial institutions and insurers.
Our consistently high standard of service is independently and externally audited through LawNet and we have achieved and maintained ISO9001:2008 certification.
OUR QUALITY POLICY
Miller Samuel Hill Brown’s philosophy is to provide a QUALITY SERVICE which is EFFECTIVE and EFFICIENT.
We deal with clients with a minimum of fuss and LISTEN, RESPOND and ANTICIPATE every client’s need. We are approachable, flexible, innovative and pro-active and we communicate with clients to achieve MAXIMUM client satisfaction.
We are committed to a plan of CONTINUOUS IMPROVEMENT which we realise by the review and improvement of operational procedures, staff assessment and training and an ongoing audit procedure. We consistently seek to improve service by obtaining and implementing client feedback.
Our aim is to provide a service second to none. That is our identity. That is how we stand out from our peers and competitors.
By developing, monitoring and improving the effectiveness of and compliance with the LawNet Quality Management Standard, we will achieve our goals. We believe that by following these principles, we can achieve a growth in client satisfaction.
To find out more how we can help you, contact us today.