Consumer Contracts

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The Consumer Rights Act 2015 (“CRA”), and associated Regulations, have added an extra layer of complexity to contractual disputes.

For businesses that deal with consumers (someone who is entering a contract for a purpose outwith their “trade, business, craft or profession”, CRA s.2(3)), it can be a minefield ensuring that your written contracts are CRA compliant – let alone in ensuring that you do not fall foul of a variety of other legislation and rules.

We can help you to write your consumer contracts to ensure that you comply with the law, and avoid disputes wherever possible. Ensuring that your contracts are CRA compliant will help to minimise disputes that your business faces: a key part being that consumers, and your staff, will know what they can expect from a contract.

If Trading Standards have had cause to look into a business, they may begin insisting on changes being made, demanding undertakings, or take a business to court in terms of the Enterprise Act 2002. We have experience of dealing with Trading Standards interventions, and can help you to get the focus back on running a successful business.

Equally, for consumers, we can advise you on your rights under the CRA and help you to put things right where a trader (someone who is entering a contract for a purpose relating to their “trade, business, craft or profession”, CRA s.2(2)) has not done what you were expecting. The CRA applies to a wide variety of consumer contracts, from buying a coffee for a few pounds, all the way up to contracts worth huge amounts of money – for instance, re-roofing a tenement block at a cost of £100,000.00.


If you require advice on a consumer contract dispute, whether you are a consumer, independent retailer, or a large chain of shops, contact Miller Samuel Hill Brown for expert consumer contract law advice.

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