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Miller Samuel Hill Brown Solicitors Blog

From time to time we will post news articles and announcements relating to the firm and to various legal issues that may be of interest to you.

Come fly with(out) me

Following the roster ‘mess up’ in the Summer last year that saw over 40,000 people stranded or have their flights cancelled, Ryanair have now announced that they will reducing the routes that fly from Glasgow Airport to just three – Dublin, Wroclaw and Krakow.  

How will this affect you? Well, if you have bought flights with Ryanair then the summer schedule will operate as planned out of Glasgow. The reduced flying routes will not come into play until the winter schedule starts.  This should mean that there won’t be any impact, with summer holiday flights safe for 2018.

However, fresh from our recent brush with “the Beast from the East” - we also know that there’s always the chance of facing flight delays that are not your fault. Faced with a lengthy wait at the airport - do you know what you’re entitled to, and how long you need to be delayed for before you can start making a claim?

From the minute you are two hours delayed and onwards there is an escalating scale of entitlements that you can claim from the airline - from food and drink, to accommodation, refunds and eventually compensation.  

Financial compensation can be claimed for flights that are delayed three or more hours.  To claim you must first know the distance of the flight which you can check here , the length of the delay and whether you are flying to an EU or non EU destination and then make a claim from your airline directly.

If your flight is cancelled then you have the right to either a full refund or a replacement flight along with help with costs or additional compensation depending on how long this delays you for.

Making a claim should be an easy process so long as you’re organised. Before you contact the operating airline make sure that you have the following information to hand:

  • Flight details
  • Booking Reference
  • Write your claim down – what went wrong, and what you’re looking for the airline to give you. There are templates available from the Civil Aviation Authority (CAA) and Which?
  • Include copies of your tickets and any receipts – never include the originals!

Make sure you keep a record of your complaint, copies of the documents and any airline, take notes if you speak to anyone from the airline for future reference.

If you’re still struggling after following all of this then you can report your issue to the CAA if the airline doesn’t give you what you are entitled to.

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